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Public agencies · Service requests

Resident service requests, taken in full on every call

Service requests are only useful when they’re complete. Your AI voice agent asks for the location, the problem and the resident’s contact details every time, then logs the request for the right department.

No credit card required. Cancel anytime.

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Common requests it takes

Streets and roads

Potholes, damaged signs, streetlights out, sidewalk hazards.

Collection and utilities

Missed pickups, bin replacements, water and sewer reports.

Bylaw and property

Noise, parking, property standards and other concerns.

From call to case

  1. Capture

    The agent asks the same questions every time, confirms the location and reads the request back.

  2. Route

    Requests are categorized with your categories and logged for the department that owns them.

  3. Confirm

    Residents get a text confirming the request was received, plus any approved next-step information.

Cases in the platform you already use

Salesforce, Dynamics 365, ServiceNow and more — authorized by your administrator.

Government CRM, 311 and service platforms

Resident requests become cases in the platform your agency already uses, with the caller’s details and a full transcript attached.

  • Salesforce Public sector CRM
  • Microsoft Dynamics 365 Government CRM
  • ServiceNow Service management
  • Accela Permitting & licensing
  • OpenGov Permitting & asset management
  • Esri ArcGIS GIS & location
  • Zendesk Help desk
  • Freshdesk Help desk
  • HubSpot CRM

Product names and logos are trademarks of their respective owners and are shown to indicate compatibility, not partnership or endorsement. Some connections require a specific plan from the software provider.

Service request FAQs

Can it use our existing request categories?
Yes. Your categories, departments and required fields are built into the call flow during setup.
Does it create cases in our CRM?
Yes, in platforms with open APIs your administrator authorizes, such as Salesforce, Dynamics 365 or ServiceNow. Otherwise requests arrive by email in a consistent format.
Can residents get a reference number?
If your platform returns one when the case is created, it can be read out and included in the confirmation text.
What about urgent hazards, like a downed tree on a road?
Your rules decide. Urgent hazards can be routed immediately to an on-call supervisor; emergencies are directed to 911.
Can residents stay anonymous?
Yes, if your policy allows anonymous requests. Contact details are only collected when the resident wants updates.
Does it give residents timelines for repairs?
Only the timelines you approve. It never promises a date your department hasn’t committed to.
Can it take requests in other languages?
Yes. Multiple languages are included at no extra cost.
How long does setup take?
About five business days, including call flows, routing rules, integration and testing. You can try it free for 7 days.

Every request complete, every time.

No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.

Or hear it first — call our AI receptionist(450) 367-9990

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