Terms & Conditions

1. The service

365vox provides a customized AI voice receptionist that answers calls forwarded from your phone number, handles requests according to your instructions, routes calls and creates records of calls. Specific details for your account are confirmed during setup.

2. Free trial

New customers may try the service free for 7 days after approving their configured agent. No credit card is required to start the trial.

3. Fees

The service is billed at $0.75 USD per conversation minute, calculated per second. There are no setup, seat, minimum, overage, integration or cancellation fees. Billing frequency and payment method are set out in your account or order.

4. Cancellation

There’s no long-term contract. You can cancel at any time by stopping call forwarding and telling us in writing. Usage before cancellation remains payable.

5. Your responsibilities

• Provide accurate information and approve your agent’s call flows before go-live
• Comply with laws that apply to your business and your calls, including notice and consent requirements for call recording and AI use in your jurisdiction
• Keep professional, clinical, legal and eligibility decisions with qualified people on your team
• Keep credentials for connected systems secure

6. Acceptable use

You may not use the service for unlawful, deceptive or harassing calls, to impersonate a person, or to collect information you’re not permitted to collect.

7. Data

You own your data. We process call data on your behalf as described in our Data Processing Addendum and, where applicable, a Business Associate Agreement. We don’t use your call data to train models.

8. Emergencies

The service is not an emergency service. Callers who describe an emergency are directed to call 911.

9. Warranties and liability

We provide the service with reasonable care and skill. To the extent permitted by law, the service is otherwise provided “as is,” and our total liability is limited to the fees you paid in the three months before the claim.

10. Changes

We may update these terms and will give notice of material changes.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Questions about this page? Email ema@365vox.com.