Healthcare

24/7 AI voice receptionist for healthcare clinics and medical practices

New patients who reach voicemail rarely leave one. They call the next clinic instead. Your AI voice agent answers when your staff is busy or at 2 a.m. on a Sunday, books the appointment, and updates your CRM / PMS. So no patients slip away — and more calls turn into appointments.

Built for HIPAA, PHIPA and PIPEDA — with a Business Associate Agreement signed before your first call.

Hear it answer — call our AI receptionist(450) 367-9990

Answers 24/7

Your phone rings 168 hours a week. Your front desk covers 40. Your agent covers the other 128.

Connects to your systems

Appointments, records, and confirmations sync directly into your existing systems.

Clinical judgment stays with you

It records what the caller says and routes it by your rules. It never assesses or advises.

What your AI voice receptionist handles

The routine calls that interrupt your front desk all day — and every call that comes in after it closes.

New-patient intake
Appointment booking, rescheduling and cancellations
Refill requests, captured for your team
Hours, location and parking
Accepted insurance and what to bring
Confirmation texts after every booking
After-hours and overflow calls
Urgent concerns routed to staff or your on-call line

What it never does

It doesn’t assess, interpret or advise on anything a caller describes. Health concerns are recorded in the caller’s own words and routed by your rules. Callers who describe an emergency are directed to call 911.

Plan your routing with the call escalation builder

Hear a booking call

A new client asks about a treatment, is guided to a consultation and is booked — with a confirmation text before the call ends.

Running an aesthetics clinic? See the AI receptionist for medical spas. Actual conversations vary by clinic, workflow and configuration.

Medical Spa

Call: Explore options + book a consultation

A new client asks about a treatment, gets pointed to a consultation and is booked with a confirmation text.

0:53

Read the transcript

AI receptionistThank you for calling Willow Medical Spa. I'm the spa's AI receptionist. How can I help?
CallerHi. I'm interested in a laser facial, but I'm not sure which option is right for me.
AI receptionistHappy to help. The best first step is a consultation with one of our providers. Would you like to book one?
CallerSure. Anything Thursday evening?
AI receptionistI have Thursday at six fifteen or six forty-five. Which works better?
CallerSix fifteen, please.
AI receptionistYou're booked. Can I have your name and mobile number for the confirmation text?
CallerSarah Johnson. Five five five, one two three, four five six seven.
AI receptionistThanks, Sarah. That's five five five, one two three, four five six seven?
CallerYes.
AI receptionistPerfect. Your confirmation is on its way, with our address and parking details. See you Thursday!
CallerThank you!

Built to integrate with medical practice management systems you already use.

Your receptionist reads live availability and writes the booking and the caller’s details straight into your system. See how it works with your practice management or EHR.

Medical practice management, EHR and scheduling

Bookings, new-patient details and call notes go straight into the system your clinic already runs on.

athenahealth EHR & practice management
eClinicalWorks EHR
ModMed Specialty EHR
NextGen Office EHR & practice management
Tebra Practice management
IntakeQ / PracticeQ Practice management
OpenEMR Open-source EHR
Zenoti Med spa & wellness
Mindbody Med spa & wellness
Acuity Scheduling Online booking
Salesforce Health CRM

Product names and logos are trademarks of their respective owners and are shown to indicate compatibility, not partnership or endorsement. Some connections require a specific plan from the software provider.

Ask any AI receptionist vendor these six questions.

Here are our answers. Use the full AI receptionist provider checklist to compare vendors side by side.

Do you sign a BAA, and when?
During onboarding, before your first call — covering every subprocessor involved in handling your data.
Is our call data used to train your models?
No. It’s explicitly written into the agreement — not buried in a privacy policy that can be changed later.
Where is your data stored?
United States or Canada — whichever you choose, specified in the contract.
Who can access recordings and transcripts?
Access is limited to authorized roles. Every access is logged, and the audit log can be exported whenever you need it.
How long is call audio kept?
A retention period you choose, up to 30 days. Data is encrypted at rest, and deletion can be verified.
What happens to our data if we leave?
You receive a complete export in a usable format, followed by deletion within 30 days and written confirmation once it’s complete.

You pay only when a patient calls.

$0.75 per conversation minute, billed by the second. No setup fee, no monthly plan, no contract. Quiet months cost less automatically.

See AI receptionist pricing Estimate your clinic’s cost

Example: after-hours coverage

Answer the patients who call after your office closes.

Hours covered: Mon–Thu, 5 p.m.–9 a.m.
Calls per month: 60
Average conversation: 2.2 min

Monthly cost$99

60 calls × 2.2 min × $0.75. Your cost follows your actual call volume and conversation length.

Healthcare FAQs

What clinics ask us most before they start.

What does an AI receptionist actually handle?

After-hours and overflow calls: new-patient intake, appointment booking, rescheduling and cancellations, refill requests captured for your team, and routine questions that interrupt your front desk — hours, location, parking, accepted insurance, and what to bring. It captures and routes the information. Your team stays in control.

How much does an AI receptionist cost for a medical practice?

You only pay for time spent talking. We charge $0.75 per minute of live conversation, billed by the second — not per seat, user, or call. If no one calls, you pay nothing. Quiet months cost less than busy ones automatically. No setup fees. No contracts. See AI receptionist pricing.

Does the AI receptionist make clinical decisions?

No. It doesn’t assess, interpret, or provide advice about anything a caller describes. When a caller mentions a health concern, the AI records their words and routes the call according to rules you set — to a staff member, your on-call line, or a message. All clinical judgment stays with your team. If a caller describes an emergency, they’re directed to call 911.

When is an AI receptionist HIPAA compliant?

Only if the vendor signs a Business Associate Agreement covering every layer that touches patient information — platform, speech recognition, voice, and telephony. “HIPAA-friendly,” or a BAA gated behind an enterprise plan, doesn’t meet the standard. We sign at onboarding, before your first call. Read more about HIPAA and Business Associate Agreements.

Can the AI receptionist book appointments directly in our practice management system?

Yes. It reads live availability, respects provider schedules and appointment types, and writes the booking and caller’s details. No parallel calendar to reconcile. See the medical practice management integrations.

What’s the difference between an AI receptionist and a medical answering service?

An answering service leaves your team a callback list. The work still has to be done in the morning. An AI receptionist handles routine requests during the call — booking appointments directly in your system, sending confirmation texts, capturing new-patient information, updating records, handling rescheduling and cancellations, and routing anything that needs your team. Your staff starts the day with fewer callbacks and less administrative work. Compare AI receptionist vs. human answering service.

Will patients know they’re speaking to an AI receptionist?

Yes. It identifies itself as an AI receptionist in the first sentence. If a caller asks to speak with a person, the call is transferred or a callback is scheduled according to the rules you set.

How long does setup take?

About five business days — including your BAA, custom call flow and routing rules, system integration, and testing before any live caller reaches it. You can try it free for 7 days, customized to your practice. No long-term contracts. Cancel anytime.

Your front desk is open 40 hours a week. Your patients call around the clock.

No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.

Or hear it first — call our AI receptionist(450) 367-9990

Not ready to start your free trial? Book a no-obligation discovery call.