Free tool
Call escalation builder
Decide which calls go to whom, and when. Three example rules are filled in — edit them, add your own and copy the plan.
- Rule
- Rule
- Rule
Three example rules are filled in. Edit or remove them — the summary updates as you go.
Your escalation plan
Three rules every plan needs
Life-safety calls
Anyone describing an emergency is told to hang up and call 911. This rule is always on.
Urgent, but not 911
Name the situations — a flood, no heat, severe pain — and the person who handles them after hours.
A backup
If the on-call person doesn’t answer, who’s next? A second contact, a priority message or a scheduled callback.
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Escalation builder FAQs
What is a call escalation plan?
A set of rules that decides who receives urgent or special calls, when, and what happens if they don’t answer.
Does the AI decide what’s urgent?
No. It matches what callers say against your rules. It never assesses symptoms or damage itself.
How does the AI reach the on-call person?
By live transfer, or by instant text and email with the caller’s details — your choice.
What if nobody answers?
Your fallback runs: a backup contact, a priority message or a scheduled callback.
Can rules differ by time of day?
Yes. Business hours, after hours and holidays can each have their own routes.
Should 911 be part of the plan?
Yes. Callers describing an emergency are always told to hang up and call 911.
Can I save my plan?
Use the copy button and paste the plan into a document or email.
Can you set this up for me?
Yes — on your setup call. Try it free for 7 days.
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