Public agencies
AI voice agents for public agencies
Residents call when something’s wrong — a missed pickup, a pothole, a permit question — and they expect an answer. Your AI voice agent answers every call, takes the request in full, answers routine questions from your approved information and logs it for the right department.
Hear it answer — call our AI receptionist(450) 367-9990Better service without a longer queue
Every resident gets an answer
Overflow and after-hours calls answered at once — no hold queue, no full voicemail box.
Requests arrive complete
Address, details and contact information captured the same way on every call.
Staff focus where they’re needed
Routine questions answered from approved information; real cases routed to the right department.
What your AI voice agent handles
High-volume calls that follow a clear process.
- Service requests: missed pickups, potholes, streetlights, bylaw concerns
- Hours, locations and service information
- Permit and licensing questions from approved information
- Program and facility registration enquiries
- Billing and payment questions routed to the right office
- Overflow during storms and service disruptions
- After-hours requests logged for the next business day
- Transfers to the right department
What it never does
It doesn’t make eligibility or enforcement decisions, and it doesn’t promise timelines you haven’t approved. Callers describing an emergency are told to call 911.
Accessible and accountable
Every caller hears that they’re speaking with an AI, and can reach a person at any time. Every call is recorded, transcribed and time-stamped, so each request has an audit trail.
Multiple languages are included. Data is stored in Canada or the United States, specified in your contract. Access to recordings is limited to authorized staff and every access is logged.
Cases created in the platform your agency already uses
Your administrator authorizes each connection inside your own account.
Government CRM, 311 and service platforms
Resident requests become cases in the platform your agency already uses, with the caller’s details and a full transcript attached.
- Salesforce Public sector CRM
- Microsoft Dynamics 365 Government CRM
- ServiceNow Service management
- Accela Permitting & licensing
- OpenGov Permitting & asset management
- Esri ArcGIS GIS & location
- Zendesk Help desk
- Freshdesk Help desk
- HubSpot CRM
Product names and logos are trademarks of their respective owners and are shown to indicate compatibility, not partnership or endorsement. Some connections require a specific plan from the software provider.
Usage-based pricing that fits a public budget
$0.75 USD per conversation minute, billed by the second. No setup fee, no licence minimum and no long-term contract — quiet weeks cost less automatically.
Example: after-hours and overflow line
Evenings, weekends and busy periods.
- Hours covered
- After hours + overflow
- Calls per month
- 400
- Average conversation
- 2.2 min
400 calls × 2.2 min × $0.75 USD. Your cost follows your actual call volume.
More for public agencies
Public agency FAQs
Can it create cases in Salesforce, Dynamics 365 or ServiceNow?
Which calls is an AI voice agent best suited for?
What happens with emergencies?
Can residents reach a person?
Does it support multiple languages?
Where is resident data stored?
How is it priced?
How long does setup take?
Residents call around the clock. Now every call gets answered.
No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.
Or hear it first — call our AI receptionist(450) 367-9990Not ready to start your free trial? Book a no-obligation discovery call.