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Security & compliance

Built for the requirements you’re already accountable to

Your callers share health details, tenant complaints, student records and more. Your agent is built to handle sensitive conversations within the requirements you’re already accountable to — HIPAA, PHIPA, PIPEDA and GDPR.

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Six questions to ask any AI receptionist vendor

Here are our answers. Get theirs in writing before you sign anything.

  1. Do you sign a BAA, and when?

    During onboarding, before your first call — covering every subprocessor involved in handling your data.

  2. Is our call data used to train your models?

    No. It’s explicitly written into the agreement — not buried in a privacy policy that can be changed later.

  3. Where is your data stored?

    United States or Canada — whichever you choose, specified in the contract.

  4. Who can access recordings and transcripts?

    Access is limited to authorized roles. Every access is logged, and the audit log can be exported whenever you need it.

  5. How long is call audio kept?

    A retention period you choose, up to 30 days. Data is encrypted at rest, and deletion can be verified.

  6. What happens to our data if we leave?

    You receive a complete export in a usable format, followed by deletion within 30 days and written confirmation once it’s complete.

Callers always know where they stand

Disclosed up front

It identifies itself as an AI receptionist in the first sentence.

A person on request

Callers can reach a human — transferred or called back by your rules.

Never makes decisions

No clinical, eligibility, approval or screening judgments. Ever.

Compliance by framework

Security FAQs

Is 365vox HIPAA compliant?
HIPAA compliance depends on a signed Business Associate Agreement covering every layer that touches patient information. We sign one at onboarding, before your first call. See HIPAA and BAAs.
Where is our call data stored?
In the United States or Canada — your choice, specified in the contract.
Is call data encrypted?
Yes. Data is encrypted at rest, and deletion can be verified.
Do you use our calls to train AI models?
No. That commitment is written into the agreement.
Who at our organization can see recordings?
Only roles you authorize. Every access is logged and the audit log can be exported.
How long do you keep recordings?
For the retention period you choose, up to 30 days.
What happens to our data if we cancel?
A complete export in a usable format, then deletion within 30 days and written confirmation.
Do you have a Data Processing Addendum?
Yes. See the Data Processing Addendum.

Sensitive calls, handled carefully. Try it free for 7 days.

No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.

Or hear it first — call our AI receptionist(450) 367-9990

Not ready to start your free trial? Book a no-obligation discovery call.

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