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Security · GDPR

GDPR and your AI receptionist

If you serve callers covered by the GDPR, you need a processor that can show how personal data is collected, protected, kept and deleted.

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Last updated October 7, 2026

Our role

When your AI receptionist handles calls for you, you decide why and how caller data is used, and 365vox processes it on your behalf. Our Data Processing Addendum sets out that relationship.

How we handle personal data

  • Collection limited to what each call flow needs
  • Callers told up front that they’re speaking with an AI
  • Role-based access, every access logged and exportable
  • Encryption at rest, retention you choose up to 30 days, verifiable deletion
  • No use of call data to train models
  • Complete export, then deletion within 30 days with written confirmation, if you leave

Data is stored in the United States or Canada. Tell us about EU or UK callers on your discovery call, so we can confirm the safeguards for international transfers.

This page isn’t legal advice — your organization remains responsible for its own GDPR obligations.

GDPR FAQs

Is 365vox a data controller or processor?
For the calls it handles for you, 365vox acts as a processor on your instructions. Our Data Processing Addendum sets this out.
Do you have a Data Processing Addendum?
Yes. See the Data Processing Addendum.
Where is data stored?
In the United States or Canada. Tell us about EU or UK callers so we can confirm transfer safeguards.
Can callers have their data deleted?
Yes. Recordings and transcripts can be deleted on request within your retention period, and deletion can be verified.
How long is data kept?
For the retention period you choose, up to 30 days.
Is call data used for training?
No.
How do callers know an AI is involved?
It identifies itself as an AI in the first sentence.
Who can access the data?
Only roles you authorize. Every access is logged and exportable.

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