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AI receptionist vs. human answering service

An answering service takes a message. A receptionist handles the request but works 40 hours a week. An AI receptionist answers every call, completes routine requests during the call and documents everything.

Side by side

AI receptionist compared with a live answering service and an in-house receptionist
Item365vox AI receptionistLive answering serviceIn-house receptionist
Hours coveredAll 168 hours a weekDepends on the planUsually 40 hours a week
Several calls at onceYesDepends on staffingOne at a time
Cost$0.75 USD per conversation minute — can cost 54–83% less than most live answering servicesMonthly plans with per-minute or per-call chargesAbout $46,000–$71,600 a year with benefits
During the callBooks, qualifies, answers routine questionsTakes a messageFull service while available
After the callTranscript and structured record in your CRM or PMSA callback listWhatever staff write down
Judgment callsRouted to your team by your rulesVaries by operatorHandled directly

Work out your own numbers

Enter your call volume and average call length.

Count only the calls it would take: after hours, overflow, or all of them.
Our pricing examples use 2.2 minutes. Check your phone bill for yours.

Rate: $0.75 USD per conversation minute, billed by the second. Setup, integrations and every feature are included.

Your estimated monthly cost

$248

Per year$2,970
Average cost per call$1.65
Same calls rounded up to whole minutes$338
Full-time receptionist (40 hrs/week)$3,833–$5,967/mo
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Receptionist range: about $46,000–$71,600 a year including salary and benefits. Rounded figure assumes every call is billed up to the next full minute at the same rate. Amounts in US dollars.

When a person is still the right answer

Complex judgment, sensitive conversations and in-person service belong with your team. The AI receptionist handles the routine calls and the hours your team isn’t there — and hands everything else to a person, with context.

How AI call routing hands off to your team

AI vs. human FAQs

Is an AI receptionist cheaper than an answering service?
Usually. At $0.75 per conversation minute, 365vox can cost 54%–83% less than most live answering services for the same volume of conversations.
Is an AI receptionist cheaper than hiring a receptionist?
A full-time receptionist costs about $46,000–$71,600 a year with benefits and covers about 40 hours a week. An AI receptionist’s cost depends on usage and covers all 168 hours.
Will it replace my front-desk staff?
It takes the routine calls and after-hours load so your team can focus on the people in front of them.
What can a human do that the AI can’t?
Use judgment, handle sensitive conversations and make decisions. The AI routes those calls to your team.
Do callers prefer a human?
Callers want their problem solved. The AI says it’s an AI up front and offers a person whenever they ask.
What happens to messages?
There’s a transcript and summary of every call, in your dashboard and your CRM or PMS, with an instant alert.
Can we use both?
Yes. Many teams keep their receptionist and use the AI for after-hours and overflow.
How do I compare on my own calls?
Try it free for 7 days alongside your current setup.

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