Answers
How does call forwarding to an AI receptionist work?
You keep the number your customers already know. Using your phone provider’s call-forwarding settings, calls are sent to your AI receptionist — all of them, only the ones you miss, or only at certain times.
Last updated October 7, 2026
The four common ways to forward
| Forwarding type | What happens | Good for |
|---|---|---|
| Always forward | Every call goes to the AI receptionist | 24/7 coverage |
| Forward when unanswered | Rings your team first, then forwards | Overflow |
| Forward when busy | Forwards when every line is in use | Busy periods |
| Scheduled forwarding | Forwards during the hours you set | After hours, weekends |
How to set it up
Most business phone systems and carriers support these options in an admin portal or with short dial codes. During setup we give you the forwarding number and walk your team through the settings for your provider.
Turning it off
You can change or switch off forwarding at any time from your phone system. Your number never moves.
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Frequently asked questions
Do I have to change my phone number?
No. Your number stays with your current provider.
Do I need a new phone system?
No. Call forwarding is a standard feature of most phone systems.
Can I forward only after hours?
Yes — scheduled forwarding. Most clients start that way.
Can my team answer first?
Yes. With forwarding when unanswered, your phones ring first.
Does forwarding cost extra?
Some carriers charge for forwarded calls; check your plan. 365vox doesn’t charge for forwarding.
Will callers notice the forward?
No. They dial your usual number and the AI receptionist answers.
Can I stop forwarding any time?
Yes, from your phone system.
Who sets it up?
Your team, with our step-by-step help during setup.
Your front desk is open 40 hours a week. Your business never closes.
No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.
Or hear it first — call our AI receptionist(450) 367-9990Not ready to start your free trial? Book a no-obligation discovery call.