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Answers

Do callers know they’re talking to an AI?

With 365vox, yes. Your receptionist identifies itself as an AI in the first sentence of every call, and anyone who asks for a person is transferred or offered a callback according to your rules.

Last updated October 7, 2026

Why we disclose up front

Callers deserve to know who they’re talking to. Disclosure builds trust, sets expectations and keeps your business on the right side of the growing number of rules about AI and automated calls.

What callers actually want

Most callers want their problem solved quickly — a booking made, a question answered, a request logged. When that happens on the first ring, at any hour, the fact that it’s an AI matters far less than getting an answer instead of voicemail.

A person is always available

Any caller can ask for a person. During business hours the call is transferred; after hours a callback is scheduled — whatever your rules say. Listen to the sample calls on our home page to hear how the disclosure sounds.

Frequently asked questions

What does the AI say at the start of a call?
Something like: “Thanks for calling [your business]. I’m [your business]’s AI receptionist. How can I help?” — in your wording.
Can we turn disclosure off?
No. Disclosure is part of every 365vox call flow.
What if a caller is upset to hear it’s an AI?
They can ask for a person at any time and are transferred or offered a callback.
Does disclosure hurt bookings?
Callers mainly want a fast answer. Being answered on the first ring beats reaching voicemail.
Do callers have to say anything special to reach a person?
No. Asking for a person in their own words is enough.
Are calls recorded?
Calls are recorded and transcribed by default, with retention you control. Your call flow can include a recording notice.
Does it pretend to be a specific employee?
No. It introduces itself as your business’s AI receptionist.
Can I hear an example?
Yes — listen to the sample calls, or try it free for 7 days.

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