Call routing

AI call routing that passes the context along

Your AI receptionist figures out what the caller needs, then routes by your rules — to a person, a department, an on-call line or a priority message. The details the caller already gave travel with the call.

Hear it answer — call our AI receptionist(450) 367-9990

Routing that follows your rules

By call type

New customers, existing customers, billing, urgent issues — each to the right place.

By time

Different routes during business hours, after hours and on holidays.

By person

Named staff, on-call rotations and backups if nobody answers.

Build your escalation plan

Start from the examples and copy the plan into your setup call.

Rule

When

During

Words that trigger it (optional)

Then

Person or team

If nobody answers
Rule

When

During

Words that trigger it (optional)

Then

Person or team

If nobody answers
Rule

When

During

Words that trigger it (optional)

Then

Person or team

If nobody answers

Three example rules are filled in. Edit or remove them — the summary updates as you go.

Your escalation plan

Put this plan to work — try free for 7 days

Call routing FAQs

How does it decide where a call goes?

It matches what the caller says against the rules you set — call type, keywords, time of day — and routes accordingly.

Does the caller have to repeat themselves after a transfer?

No. The details they gave are passed to the person receiving the call or alert.

What if the person doesn’t answer?

It follows your fallback: a backup contact, a priority message or a scheduled callback.

Can callers ask for a person?

Yes, at any time. It transfers or schedules a callback according to your rules.

Can it route by location or department?

Yes. Multi-location and multi-department routing are configured during setup.

How are emergencies handled?

Your emergency rules come first. Callers describing a life-threatening emergency are told to call 911.

Are transfers included?

Yes. Call transfers and routing are included in the price.

Can we change routing later?

Yes. Routing rules can be updated as your team and schedules change.

Your front desk is open 40 hours a week. Your business never closes.

No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.

Or hear it first — call our AI receptionist(450) 367-9990

Not ready to start your free trial? Book a no-obligation discovery call.