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Dental · Emergencies

Dental emergency calls, routed by your rules

A knocked-out tooth at 9 p.m. can’t wait for Monday’s voicemail. Your AI receptionist listens for the situations you define, routes them to your on-call dentist with the patient’s own words, and never gives clinical advice.

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Hear it answer — call our AI receptionist(450) 367-9990

How an urgent dental call is handled

  1. Listen for your criteria

    You define what’s urgent — for example severe pain, swelling, bleeding that won’t stop, or a knocked-out tooth.

  2. Route, don’t advise

    Matching calls go to your on-call dentist by transfer or instant alert. The AI repeats no clinical guidance it hasn’t been given.

  3. Fall back safely

    If the on-call dentist doesn’t answer, it follows your backup rule. Anyone describing a medical emergency is told to call 911.

Example escalation rules for a dental office

Example dental escalation rules
If the caller describes…During office hoursAfter hours
Severe pain, swelling or traumaSame-day emergency slot, front desk alertedTransfer to on-call dentist
Broken filling or crown, no painNext available appointmentBooked for the next business day
Trouble breathing or swallowing, or heavy bleedingTold to hang up and call 911Told to hang up and call 911

Examples only — your rules are written with you during setup. Build yours with the escalation builder.

Draft your emergency rules

Start from the examples, change them to match your practice, and copy the plan.

  • Rule
  • Rule
  • Rule

Three example rules are filled in. Edit or remove them — the summary updates as you go.

Your escalation plan

 
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Dental emergency call FAQs
  
 
 
  Does the AI decide whether something is a dental emergency?   
No. It matches what the caller says against criteria you set, and routes accordingly. It doesn’t assess or interpret symptoms.
 
  Will it give patients advice, like what to do with a knocked-out tooth?   
Only instructions your dentists have written and approved for that situation. Otherwise it routes the call without advice.
 
  How does it reach our on-call dentist?   
By live transfer or instant text and email, with the caller’s name, number and words. You choose which.
 
  What if the on-call dentist doesn’t answer?   
It follows your backup rule — a second contact, a priority message, or a callback commitment you approve.
 
  When does it tell callers to call 911?   
When a caller describes a medical emergency, such as trouble breathing or uncontrolled bleeding. That rule is always on.
 
  Can urgent patients be booked into same-day slots?   
Yes. During office hours it can book reserved emergency slots and alert your front desk.
 
  Is every emergency call recorded?   
Yes. Each call is recorded, transcribed and summarized, so you have a complete record of what was said and what happened.
 
  How long does setup take?   
About five business days, including call flows, routing rules, integration and testing. You can try it free for 7 days.
 
 
 
  
 
 
 
 
Emergencies don’t keep office hours. Your phone shouldn’t either.
 
No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.
 
 
    
  
   Or hear it first — call our AI receptionist(450) 367-9990    
Not ready to start your free trial? Book a no-obligation discovery call.
 
 
 
  
  
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