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Answers

Is an AI receptionist HIPAA compliant?

Only if the vendor signs a Business Associate Agreement covering every layer that touches patient information — platform, speech recognition, voice and telephony. “HIPAA-friendly,” or a BAA gated behind an enterprise plan, doesn’t meet the standard.

Last updated October 7, 2026

What to check before you sign

  1. Is there a BAA, and when is it signed? It should be in place before your first live call.
  2. Does it cover every subprocessor? Speech recognition, voice and telephony providers handle PHI too.
  3. Is call data used for training? The answer should be “no,” in the agreement.
  4. Where is data stored, and for how long? Named in the contract, with retention you control.
  5. Who can access recordings? Role-based, logged, exportable.
  6. What happens when you leave? Export, deletion and written confirmation.

How 365vox answers

We sign at onboarding, before your first call, covering every subprocessor. Data is stored in the United States or Canada, encrypted at rest, kept for a period you choose up to 30 days, and never used to train models. Read HIPAA and Business Associate Agreements.

This answer isn’t legal advice. Your practice keeps its own HIPAA obligations.

Frequently asked questions

What is a Business Associate Agreement?
A contract required by HIPAA when a vendor handles protected health information for a covered entity, setting out how the vendor must protect it.
Is “HIPAA-friendly” the same as compliant?
No. Without a signed BAA covering every layer, it doesn’t meet the standard.
Why do subprocessors matter?
Patient information passes through speech, voice and telephony providers. Each needs to be covered.
Does 365vox charge extra for a BAA?
No. There are no tiers — every customer gets the same product.
Can AI receptionists give medical advice?
Ours doesn’t. It records what callers say, routes by your rules and directs emergencies to 911.
What about Canadian clinics?
See PIPEDA and PHIPA, including Canadian data residency.
Is a BAA enough on its own?
It’s one requirement. Your practice also needs its own policies for access, retention and patient rights.
Where can I compare vendors?
Use the AI receptionist provider checklist.

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