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Understand what you pay: platform cost vs. conversation cost

Seen those ultra-low voice AI rates? The per-minute rate is real. The total bill tells a different story.

Not every AI voice minute is the same

A platform minute is the starting point. A conversation minute is everything it takes to answer a customer.

Platform pricing can make a simple call complicated: platform + AI model + speech + voice + telephony + customization + integrations + setup + usage + overages + analytics + support. Each can be billed separately, so the true cost is hard to predict.

Conversation-minute pricing

Puts the focus where it belongs: one all-inclusive cost per minute of real customer conversation.

What’s in the price

Costs included in platform pricing and conversation pricing
CostTypical platform pricing365vox conversation minute
AI modelOften separateIncluded
Speech recognitionOften separateIncluded
Voice generationOften separateIncluded
Telephony and phone numbersOften separateIncluded
Call transfersOften separateIncluded
IntegrationsOften separate or built by youIncluded
Customization and setupOften separate or built by youIncluded
OveragesPossibleNone
Analytics and supportOften separateIncluded

Your all-in cost

One rate. Every feature included.

Count only the calls it would take: after hours, overflow, or all of them.
Our pricing examples use 2.2 minutes. Check your phone bill for yours.

Rate: $0.75 USD per conversation minute, billed by the second. Setup, integrations and every feature are included.

Your estimated monthly cost

$248

Per year$2,970
Average cost per call$1.65
Same calls rounded up to whole minutes$338
Full-time receptionist (40 hrs/week)$3,833–$5,967/mo
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Receptionist range: about $46,000–$71,600 a year including salary and benefits. Rounded figure assumes every call is billed up to the next full minute at the same rate. Amounts in US dollars.

Platform vs. conversation cost FAQs

What is a platform minute?
The base rate a voice AI platform charges, which often excludes models, speech, voice, telephony and other parts of a working receptionist.
What is a conversation minute?
A minute of real conversation between your AI receptionist and a caller, with everything needed to run it included.
Why can $0.75 cost less than $0.18–$0.24?
Because the lower rate is only one layer. Once the other layers, setup and engineering are added, the total can exceed an all-inclusive rate.
What does 365vox include in $0.75?
Setup, customization, integrations, phone number, transfers, SMS and email notifications, multiple languages, custom voice, recordings and transcripts, analytics, updates, optimization and priority support.
Are there overages?
No. There’s no minute allowance to go over.
Is billing rounded?
No. Billing is by the second. See per-second billing.
Who maintains the system?
We do. System updates and ongoing optimization are included.
How do I compare quotes?
Ask each provider for the total monthly cost at your call volume, with every fee, then compare per conversation minute.

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