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Home services · Electrical

An answering service for electricians that books the work

Electrical calls range from a burning smell to a quote for an EV charger. Your AI virtual receptionist answers calls to your electrical company, puts safety first on hazards, sorts utility outages from jobs for your crew, and books service calls and estimates with the details your electrician needs.

No credit card required. Cancel anytime.

Hear it answer — call our AI receptionist(450) 367-9990

Electrical calls it handles for your shop

  • Hazards like burning smells, sparking and smoke, handled with your safety guidance, then escalated
  • Power loss sorted between a utility outage and a job for your crew
  • Panel upgrades and service changes booked as estimates
  • EV charger installation enquiries qualified and booked
  • Generator, lighting and renovation wiring quotes
  • Insurance inspection requests, such as knob-and-tube or aluminum wiring
  • Service windows booked and rescheduled
  • Evening, weekend and overflow calls while your crew is on jobs

Safety guidance you approve, nothing more

It gives only the safety instructions you approve, like “leave the house and call 911” or “don’t touch the panel.” It never walks callers through electrical work or diagnoses a fault over the phone.

Example call rules for an electrical contractor

Example call-handling rules for an electrical contractor
CallTreated asWhat happens
Burning smell, smoke, sparking or a shockLife safetySafety message you approve: get to safety and call 911; on-call electrician alerted
Downed or damaged service wiresLife safetySafety message you approve: stay well away and call 911 and the utility; shop alerted
The whole street is without powerUtility outageCaller given the utility’s outage line; call logged
Part of the home without power, a breaker that keeps trippingUrgentOn-call electrician alerted or first available slot booked, by your rules
Panel upgrade, EV charger, generator, renovationEstimateEstimate visit booked with the job details captured

Examples only. Your rules are set during onboarding. Draft them with the escalation builder.

Estimates that arrive ready to quote

For bigger jobs it asks what you’d ask: the age of the home, the panel size if the caller knows it, what’s being added (an EV charger, a heat pump, a basement suite) and the best time to visit. Your estimator walks in knowing the job.

Draft your estimate questions with the call script builder

An EV charger enquiry on a Saturday

Sample call · Brightline Electric (example company)
  1. AI receptionistThanks for calling Brightline Electric. I’m the company’s AI virtual receptionist. This call is recorded and transcribed so we can handle your request. How can I help?
  2. CallerWe just bought an electric car and want a charger put in the garage.
  3. AI receptionistCongratulations. I’ll take a few details for the electrician. Is the garage attached to the house?
  4. CallerYes.
  5. AI receptionistDo you know how old the house is, or the size of your electrical panel? It’s fine if you don’t.
  6. CallerIt was built in the 1980s. I think the panel says 100 amps.
  7. AI receptionistThank you. Is anything else being added soon, like a heat pump or a hot tub?
  8. CallerMaybe a heat pump next year.
  9. AI receptionistGood to know. I can book a free in-home estimate on Tuesday between 10 a.m. and noon. Does that work?
  10. CallerTuesday works.
  11. AI receptionistYou’re booked for Tuesday, 10 to noon. The electrician will have your car, the panel details and the heat pump plans.

Jobs created in your field service software

Through open APIs your business authorizes. See field service software integrations.

Field service and contractor software

Jobs, service windows and customer details are created in your field service software while the caller is still on the line.

  • Zuper Field service
  • Kickserv Field service
  • GoHighLevel CRM & marketing
  • Google Calendar Shared schedule
  • Microsoft Outlook Shared schedule
  • HubSpot CRM
  • Salesforce Field service & CRM

Product names and logos are trademarks of their respective owners and are shown to indicate compatibility, not partnership or endorsement. Some connections require a specific plan from the software provider.

What your missed electrical calls are worth

Put in your own numbers.

Calls that reach voicemail today, while you’re on jobs and after hours.
Callers who would have booked a service call or an estimate.
A service call or a small install. Panel upgrades are worth more.
Our pricing examples use 2.2 minutes.

Revenue those missed calls could be worth each month

$4,547

Calls answered per month26
Conversation minutes65
365vox cost at $0.75/min (USD)$49
Answer every call — try it free for 7 days

An estimate from the numbers above, not a guarantee. Amounts in US dollars. A month is counted as 4.33 weeks; cost is billed by the second. Starting values are example numbers chosen by 365vox; replace them with your own.

Illustrative example

A two-van electrical contractor who quotes from the truck

The owner and one electrician do the work and the quoting. Calls during jobs go to voicemail, and EV charger and panel enquiries often book with whoever answers first.

  • Calls forwarded to the virtual receptionist when nobody picks up, and every night and weekend
  • Hazard calls handled with the owner’s safety guidance, then escalated
  • EV charger, panel and renovation enquiries booked as estimates with the panel details
  • A summary of every call emailed to the office

The numbers, worked out

Missed calls answered
26 a month
Jobs booked at 35%
9
Work at $500 a job
$4,547
365vox for those calls$49/mo

Illustrative example, not a 365vox customer result. Assumptions: 6 calls a week that reach voicemail today (while on jobs, and after hours; 4.33 weeks a month), 35% become service calls or estimates, $500 each, 2.5 minutes a call at $0.75. Change any of them in the calculator above.

Comparing virtual receptionist services?

Live answering services usually sell monthly plans of minutes or calls. 365vox is an AI virtual receptionist that answers forwarded calls on the first ring, day and night, follows your approved answers and costs $0.75 a minute, billed by the second, with no plan.

The virtual receptionist, minus the call center

Electrician answering service FAQs

What does an answering service for electricians do?
It answers the calls you can’t take on a job, after hours and on weekends. This one handles hazard calls with your safety guidance, sorts utility outages from work for your crew, and books service calls and estimates during the call.
Will it tell callers how to fix an electrical problem?
No. It shares only the safety instructions you approve, like leaving the house and calling 911. It doesn’t troubleshoot or guide electrical work.
How does it tell a utility outage from a job for us?
With questions you approve, such as whether the neighbours have power. Street-wide outages get your utility’s outage line; problems inside the home follow your rules.
Can it book EV charger installations and panel upgrades?
Yes. It collects the vehicle, where the charger will go and any panel details the caller knows, then books an estimate or site visit. Panel upgrades and service changes are booked as estimates the same way.
Does it quote prices?
Only prices you approve, like your service-call fee or a free estimate. It doesn’t estimate jobs that need an electrician to see them.
Can it reach my on-call electrician at night?
Yes, by call transfer or instant email, with a backup if they don’t respond.
Which field service software does it work with?
Systems you can connect yourself, such as Zuper, Kickserv, GoHighLevel or a shared Google or Outlook calendar. With any other system, new jobs arrive by email in a consistent format. See field service integrations.
How much does an electrician answering service cost?
$0.75 USD per conversation minute, billed by the second, with no monthly plan, setup fee or long-term contract. 25 calls a week at 2.5 minutes is about $203 a month. Setup takes about five business days, and you can try it free for 7 days.

Electrical calls don’t keep office hours. Neither does your receptionist.

No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.

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