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Property management · Maintenance

Maintenance calls triaged and logged, 24/7

A 2 a.m. leak needs action; a dripping tap needs a work order. Your AI maintenance line asks the right questions, applies your emergency rules, escalates what can’t wait and creates a clean work order for everything else.

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How a maintenance call is handled

  1. Collect the details

    Unit, contact, the problem in the resident’s words, when it started and permission to enter.

  2. Apply your emergency rules

    Floods, no heat, gas smells, lockouts and safety issues are escalated to on-call, then backup, then manager.

  3. Create the work order

    Routine issues become work orders for the next business day, and the resident gets a text confirming what happens next.

Example triage rules

Example maintenance triage rules
IssueTreated asWhat happens
Active leak, flooding, sewage backupEmergencyOn-call technician alerted now; backup after 10 minutes
No heat in winter, no waterEmergencyOn-call technician alerted now
Gas smell or fireLife safetyResident told to leave and call 911 / the gas utility; manager alerted
Appliance not working, slow drainRoutineWork order for the next business day

Examples only — your rules are set during onboarding. Draft them with the escalation builder.

Work orders where your team already works

Created in your property management software through open APIs you authorize.

Property management software

Maintenance requests, showings and tenant details land in your property management software, with emergencies escalated by your rules.

  • Buildium Property management
  • Rentvine Property management
  • DoorLoop Property management
  • Propertyware Single-family management
  • Tenant Turner Leasing & showings
  • Guesty Short-term rentals
  • Hostaway Short-term rentals
  • HubSpot CRM
  • Salesforce CRM
  • Zendesk Resident support

Product names and logos are trademarks of their respective owners and are shown to indicate compatibility, not partnership or endorsement. Some connections require a specific plan from the software provider.

Maintenance line FAQs

Who decides what counts as a maintenance emergency?
You do. Your emergency criteria and escalation chain are written into the call flow during onboarding.
How does it escalate to on-call staff?
By call transfer or instant text and email to your on-call contact, then a backup, then a manager if nobody responds.
Does it create work orders in our software?
Yes, where your property management software offers an open API — for example Buildium, Rentvine or DoorLoop. Otherwise work orders arrive by email in a consistent format.
Can residents send photos?
If your process uses a photo-upload link, it texts that link to the resident during the call, so the photos reach your team with the request.
What does it tell residents about timing?
Only what your policy says — for example, “a technician will contact you within the hour” for emergencies. It never invents a timeline.
Can it handle many calls at once during an outage?
Yes. It answers multiple calls at once and logs each one, so a building-wide issue doesn’t jam your phone line.
Is every call recorded?
Yes. Every call is recorded, transcribed and time-stamped for a full audit trail.
How long does setup take?
As little as five business days, starting with a 30-minute setup call.

Leaks happen at 2 a.m. Your maintenance line is ready.

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