Property management · Condo & strata
An AI receptionist for condo and strata managers
Owners, residents, realtors and contractors all call the same number, often after the office has closed. Your AI receptionist answers the calls you forward to it, escalates building emergencies by your rules, takes bookings and document requests, and files each call under the right building and unit.
Hear it answer — call our AI receptionist(450) 367-9990Calls it handles for your buildings
- Building emergencies (leaks, floods, no heat, elevator and fire alarm calls) escalated by your rules
- Amenity bookings: party room, guest suite and the elevator for moves and deliveries
- Document requests, such as status certificates in Ontario, Form B information certificates in B.C. and estoppel certificates in Alberta, taken and sent to your office
- Owner questions about fees, payment dates and building rules, answered from information you approve
- Noise, parking and common-area complaints logged by building and unit
- Contractors, insurance adjusters and realtors routed to the right person
- Messages for the board, without giving out board members’ contact details
- Overflow calls after a building notice, a water shut-off or an outage
It never decides for the board
It doesn’t interpret your declaration, bylaws or rules, approve requests or waive fees. It answers only from information you approve and passes everything else to your manager with the details.
Example call rules for a condo portfolio
| Call | Treated as | What happens |
|---|---|---|
| Water entering a unit, flooding in a common area | Emergency | On-call superintendent alerted now, then a backup, then the manager |
| Someone stuck in an elevator | Life safety | Safety message you approve: use the elevator alarm and call 911 if anyone is hurt or in danger; on-call staff alerted |
| Fire alarm or smoke | Life safety | Safety message you approve: follow the building’s fire plan and call 911; manager alerted |
| Move elevator, party room or guest suite | Booking | Booked on your amenity calendar, or requested for your office to approve |
| Status or information certificate | Document request | Requester, unit and purpose sent to your office; caller told your fee and timeline |
| Noise or parking complaint | Routine | Logged for the next business day |
Examples only: your rules are yours. Start from the full emergency maintenance triage list, or draft them with the escalation builder.
One number for a whole portfolio
Identify the building
The caller’s address or building name decides which contacts, hours, amenity calendars and approved answers apply.
Follow that building’s rules
Each corporation or strata can have its own emergency contacts, office hours and booking rules.
Keep a record by building
Every call is filed with the building and unit, so you can see what each property’s owners and residents called about.
Requests logged where your team already works
Created in your property management software through open APIs you authorize, or sent by email in a consistent format.
Property management software
Maintenance requests, showings and tenant details land in your property management software, with emergencies escalated by your rules.
- Buildium Property management
- Rentvine Property management
- DoorLoop Property management
- Propertyware Single-family management
- Tenant Turner Leasing & showings
- Guesty Short-term rentals
- Hostaway Short-term rentals
- HubSpot CRM
- Salesforce CRM
- Zendesk Resident support
Product names and logos are trademarks of their respective owners and are shown to indicate compatibility, not partnership or endorsement. Some connections require a specific plan from the software provider.
Comparing virtual receptionist services?
Live answering services usually sell monthly plans of minutes or calls. 365vox is an AI virtual receptionist that answers forwarded calls on the first ring, day and night, follows your approved answers and costs $0.75 a minute, billed by the second, with no plan.
Keep exploring
Condo and strata FAQs
Can one AI receptionist cover several condo corporations or strata?
Will it give out board members’ phone numbers?
Can it take status certificate or information certificate requests?
How does it handle emergencies at night?
Can residents book the party room or the move elevator by phone?
Does it work with Condo Control?
Can it answer in more than one language?
What does it cost?
One number for every building, answered day and night.
No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.
Or hear it first — call our AI receptionist(450) 367-9990Not ready to start your free trial? Book a no-obligation discovery call.