Real estate · Showing requests

Showing requests, taken properly: the seller first, codes never

A showing request at 9 p.m. should get an answer, not a confirmed time the seller never agreed to. Your AI virtual receptionist takes the buyer’s or agent’s preferred times, explains how showings work for that listing, and sends the request to the listing agent to confirm. It never gives out a lockbox or door code.

Hear it answer — call our AI receptionist(450) 367-9990

Three kinds of showing request

Who’s asking, and who lives in the home, change how the request is handled.

Someone asks to see a listing. The greeting says it’s an AI and that the call is recorded.

Buyer, no agent Can I see 42 Elm tomorrow at 6?

Your virtual receptionistAsks about pre-approval and other times that would work.

The call endsA request for the listing agent

Your team receivesA request with the buyer’s details and times.
Buyer’s agent I’d like to show 42 Elm to clients on Thursday.

Your virtual receptionistTakes the agent’s name, brokerage and times.

The call endsA request, or put through if it’s urgent

Your team receivesA request ready to confirm with the seller.
A tenant-occupied listing Can I see the rental house that’s for sale?

Your virtual receptionistTakes the request and explains the agent will arrange it with the tenant.

The call endsA request, flagged Occupied

Your team receivesA reminder that the tenant needs notice.

Three rules for every showing call

The seller agrees first

It takes times and sends a request. A showing is confirmed by the listing agent, after the seller agrees, never on the call.

Codes are never given out

No lockbox, door or alarm codes on a call, to anyone, however urgent it sounds. Access goes through your showing system or the agent.

Tenants get notice

In an occupied rental, the agent arranges notice before any showing. In California, for example, the law sets how a tenant is told (Civil Code §1954).

A request that asks for the code

A caller says the agent told them they could let themselves in. The virtual receptionist doesn’t give the code, and makes sure the agent knows.

Sample call · Harbourview Realty (example brokerage)

AI receptionistThanks for calling Harbourview Realty. I’m an AI assistant. This call is recorded and transcribed so we can handle your request. How can I help you today?
CallerHi, I’m booked to see 42 Elm at 7 tonight. Dana said I could get the lockbox code.
AI receptionistI’m not able to give out any access codes on the phone. I’ll let Dana know right away that you’re at the property at 7. Can I get your name and number?
CallerAlex Kim, 617-555-0188.
AI receptionistThank you, Alex. Dana or someone from her team will call you about getting in.

The showing request the agent receives

Everything needed to confirm with the seller, in one email. The agent calls the seller, then the buyer or their agent, and the showing is set.

New call · Showing requestExample

Showing request: 42 Elm Street, Thursday after 5 p.m.

Requested by: Sam Ortiz, Northside Realty · (312) 555-0151
For: Clients, pre-approved (per Sam)
Times: Thursday after 5 p.m.; Friday morning as a second choice
Listing: 42 Elm Street · owner-occupied
Told: The listing agent confirms with the seller and calls back.

Example. The recording and the full transcript are in your 365vox portal.

Build it yourself

Build your showing line

The settings in the 365vox portal for showing requests.

Build yours free for 7 days

You set all of this yourself in the 365vox portal, on the Customize screen. Everything saves as you type; then you submit, test the agent with a real call and activate it.

Customize · your agent

Step 3, Questions to askAdd Which property would you like to see?, Are you a buyer or an agent? and What two or three times would work?
Step 8, Call notificationsThe listing agents, so every request reaches them the minute the call ends.
Step 9, Business rulesNever confirm a showing. Take the request and say the listing agent will confirm with the seller. Mark which listings are tenant-occupied.
Step 10, Things your agent will never doAdd Never give lockbox, door or alarm codes.

Comparing virtual receptionist services?

Live answering services usually sell monthly plans of minutes or calls. 365vox is an AI virtual receptionist that answers forwarded calls on the first ring, day and night, follows your approved answers and costs $0.75 a minute, billed by the second, with no plan.

The virtual receptionist, minus the call center

Showing request FAQs

Can it confirm a showing on the call?

No, on purpose. It takes the request and the times that suit the caller, and the listing agent confirms after the seller agrees.

Why won’t it give out a lockbox code?

Because nobody on a phone call can be verified, and access to a seller’s home is the agent’s and the seller’s decision. It tells the agent at once instead.

How does it handle a rental that’s for sale?

It takes the request and flags it Occupied, so the agent arranges notice with the tenant first, as the law in their state or province requires.

Can buyer’s agents request showings through it?

Yes. It takes the agent’s name, brokerage, number and times, and sends a request the listing agent can confirm in one call.

What if a buyer wants to see it right now?

It takes the request, says the listing agent will confirm with the seller, and can put the call through to the agent on duty if your rules say so.

Does it work with showing software?

It takes requests by phone. If your office uses a showing service, put how to use it in your business rules, and it tells callers.

Can it cancel or move a showing?

It takes the change and sends it to the listing agent at once, who updates the seller.

What does a showing request call cost?

$0.75 a conversation minute, billed by the second. Most showing requests take two or three minutes.

Every showing request taken. Every code kept.

No credit card required. Cancel anytime.Just forward your phone line — we'll handle the rest.

Or hear it first — call our AI receptionist(450) 367-9990

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